Contact and Frequently Asked Questions

Our Contact Details

Address:  22 Qualtrough Street, Woolloongabba QLD 4102
Phone:  07 3391 8122
Fax:  07 3391 8133

Parking: There is limited parking at back of the building, but on-street parking is often available for up to 2 hours, or up to 15 minutes on Gabba match days. See this web page for details.

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Please use this form to contact us about hiring the hall or meeting room as well.

Frequently Asked Questions

Frequently Asked Questions Over 65

Why should I consider attending activities at the Metro Community Hub?

1. Smaller means personal: Simply put, our organisation is smaller and specialises in supporting your group social needs so you can be confident in our services, we rarely cancel services. We do not use temporary staff to deliver our services who can cancel at the last moment and leave you waiting with no one turning up.

2. Our History: Our roots were the Brisbane Institute of Social Service which was founded in 1907 to assist vulnerable people living in Fortitude Valley. In the late 50’s it became the Metropolitan Senior Citizens’ Centre and the focus shifted to older people living alone in the community. Today as the Metro Community Hub, we continue to place a high value on keeping people connected to their community and friends and see no need for people living in the community to been alone and isolated, with nothing to look forward too. Our history is one of making a difference and reducing isolation.

3. High staff retention rate: You will not be a number in a vast system that covers the rest of Queensland or Australia. You will know who to contact when you need assistance. You will speak to the same people who are familiar with your situation. Our staff retention rate is very high. The Manager has been with this organisation for over 15, years, the Coordinator has been here over 5 years, and the Activities Officer has been here over 6 years and our Transport Officer over 3 years. Some of our volunteers have been here for over 30 years!

4. Single focus, specific area: Group social support is our specialty. We focus on a smaller number of clients from a specific area which means you are not competing for our attention with people from other areas of Brisbane. You won’t be faced with waiting lists and long drawn out administrative procedures.

5. Better value for your dollar: As we are a not –for –profit organisation, our fees are low. Our focus is on maintaining our high standard of service delivery. You are not paying to support high wages, large vehicle fleets and infrastructure spread out over the State. The fact is the larger the organisation and infrastructure, the more they are looking at you to support this. Our focus is on service delivery and ensuring you only pay what you have to, not making a profit or establishing a large corporate image and presence.

6. We support entry level (CHSP) and level 1 clients: All of our clients have low level needs which mean that our clients have a minimum of support needs so that we can go to more places on our outings and have fewer restrictions. We support you to be independent for as long as you can be. In aged care, bigger does not mean better.

7. We work as a team with you and your family: Your family is also welcome to contact us and we can work together as a team with you, to ensure that you get all the supports you need. We can refer you My Aged Care if you have other needs such as help with housework, different transport needs, and Meals on Wheels and so on. If we don’t know the answer, we will find it for you. You do not have to navigate this system alone.

8. Your connection to our organisation is personal:  You are a person, not a number, and we treat you with dignity and respect. You will quickly get to know the four staff members as well as our regular volunteers. We ensure that all our activities have a social focus i.e. making friends, fun and laughter. You will also get to know other regular participants which make the experience more personal and less formal. Staff keep the atmosphere informal and join activities.

9. We listen to you: when planning our outings and activities we value and seek your feedback and opinion. We often ask clients for suggestions about where they would like to go and what activities they would like to do. We offer a service based on Consumer Directed Care, it’s about what you want and what we can do with our available resources.

10.  We support your independence and goals: Consumer Directed Care is the foundation of all services delivered for aged care. This means that the service provider works with you to support your goals and if required, will refer you to My Aged Care for more assistance. What is a goal? Its a statement about your needs and the reason you want the service. For instance, you may like to get support washing the wet areas in your house, or to come out on regular trips so you avoid isolation. Your goals can be specific such as I would like to  go on a weekly outing, or general such as I would like help with the housework. If you make them specific it helps your advisor to target the right service provider.

Why it is important that you keep connected to your community.

The recent Queensland Wellness report released by QCOSS in April 2016 states on page 34 that "the health risks of being alone or isolated is comparable to that of the health risks associated with cigarette smoking, high blood pressure, and obesity. The key to lowering poverty and disadvantage is having strong, supportive relationships that engender feelings of worth and being cared for which in turn builds higher levels of self-esteem."

Many people find as they age that their life becomes all about their medical appointments and there is little time to do anything else. We offer you support to alleviate the boredom that comes with this lifestyle. You can then fill your life with friends, outings, improve your health and stimulate your mind. Your quality of life improves and you have so much to look forward to.

How Can I Find the Services I Want?

My Aged Care

The Australian Commonwealth Government introduced a new way for people over the age of 65 to access support under the Commonwealth Home Support Program or CHSP. This replaced the former Home and Community Care or HACC Program.

My Aged Care was developed by the Commonwealth Government as a single entry point for everyone living in Australia to access support in the home. If you have not already done so, you can contact My Aged Care on 1800 200 422. Initially you are asked some questions about your situation and what support you are looking for. If they assess you as requiring support an assessment officer will visit you and go through the assessment process in your home. They then make a recommendation about the level of support you require.

Alternatively, you can ask the Coordinator at Metro Community Hub to make a referral to My Aged Care on your behalf. Then a consultant from My Aged Care will contact you directly.

You can nominate who you would like to support you. If you want to access a specific service such as Metro Community Hub bus outings you must request the referral for social support – group from MCH. If you do not nominate MCH a general referral is made to all providers in the area and anyone can take the referral and offer you services. You may not get the services you had hoped for.

What if I just want to join in the Wellness Exercise Activities and not CHSP programs?

If you do not want to receive support from the Commonwealth Government and would like to attend our Wellness Activities, ring us on 3391 8122 for more information. This involves becoming a member and paying cash on the day to participate in our Wellness activities.

What happens if my needs change and I want support from the Commonwealth Government?

If you find that your circumstances change, we can assist you to register with My Aged Care. Once you start the process you can still attend our Wellness activities and also our CHSP programs.

What if I already have a My Aged Care Assessment and am on a package?

MCH specialises in low level care and accept CHSP or entry level clients. We do accept some level 1 package clients, depending on your level of independence and support needs. If you already are in receipt of a package you will need to contact My Aged Care (see below) to request the extra service. Make sure you nominate Metro Community Hub as your preferred provider for group social support. Please note that MCH operates on a fee for service basis, which means you pay cash on the day.

Where can I get information that I can read about before I contact My Aged Care?

• The My Aged Care Website has a range of easy to understand information.
• Council On The Ageing (COTA) Home Care Today website has a range of information as well as short DVD’s to watch. They also have a Frequently Asked Question Website with information.
Queensland Aged and Disability Advocacy service have a range of information about legal issues and can assist with Advocacy issues. Contact them on 1800 818 338.
Caxton Legal service has a limited free service to assist with some legal information. Contact them on 07 3214 6333

Frequently Asked Questions Under 65

What if I am under 65

The Queensland Government has a program for people living with disabilities. You can contact the Department of Communities, Child Safety and Disabilities for assessment on 13 74 68 for more information about your eligibility to receive this support.

To access MCH services please nominate us as your preferred provider. Or you can give your Case Manager our contact details and together we can arrange your group social support needs.

What if I am under 65 and don’t want support from the Queensland Government, can I still attend?

Yes you can. Anyone over the age of 50 can become a member and attend our Wellness activities, you pay cash on the day. You must be independent and have low support needs. You can also bring a carer with you. MCH does not provide support for people with complex care needs. Each activity you attend attracts a fee on the day you attend and we only accept cash.

If your needs change, we can also help you find out more information so you can get support from the Queensland Government.

Please note that the new disability support program referred to as the National Disability Insurance Scheme (NDIS) is being rolled out in the Brisbane metro area from 1 July 2018. MCH is not becoming an NDIS provider so we cannot claim against your package for any services.

Where can I find out more information?

NDIS Website or telephone 1800 800 110
NDIS Queensland Website or telephone 13 74 68
Queensland Aged and Disability Advocacy service have a range of information about legal issues and can assist with Advocacy issues. Contact them on 1800 818 338.

Other Questions

What if I am independent and don’t qualify for either program. Can I still attend your activities?

Simply become a member and you can attend our Wellness Activities.  For our Wellness based activities held on Wednesday, we are unable to provide transport to assist you to attend. You must be able to access the centre independently and participate without support.

Please note: CHSP clients remain our priority for the bus outings. Whilst we sometimes have vacancies for non-CHSP clients to attend a bus trip, this is subject to availability and approval from Management. We reserve the right to refuse this service to non-CHSP clients for reasons at our discretion. Our vehicles are not wheelchair accessible.

Can I get services for a family member?

Yes however your family member will need to undergo the assessment process through My Aged Care for over 65's and the Department of Communities under 65 (See above for contact details) prior to contacting us. You will need to nominate MCH as your preferred provider to receive our services.

I have mobility issues and need to use a walking frame or walking stick. Can I bring them on the bus?

Yes you can. The only mobility device we cannot accommodate is manual or electric wheel chairs.

I have food allergies can I still come go on the outings?

Yes you can, bring your own food. We always take an esky for the safe storage of food. We are unable to heat up food on the bus. We also will not charge you for lunch.

Can I bring a friend along with me on outings?

This is subject to availability on the day. If the person wishes to attend regularly, they must apply through My Aged Care.

What if my friend is not eligible for CHSP, can they become a member and pay cash on the day?

This is subject to availability on the day. Our priority remains CHSP clients.

I have some available time, how can I become a volunteer?

Please use the form on the Volunteer page

Im a student doing a certificate or degree in aged care. Can I do my placement with you?

Due to industry requirements for placements, we are not able to assist students with their placements or projects.